Verifying Firewall Settings

For new customers, Wordbee Beebox is a 'Software as a Service' (SaaS) application. This section of the documentation is retained for existing customers who have the application installed on a local server.

For the Beebox to work correctly, you must make sure that your firewall(s) authorize outbound SSL access on port 32572. 

The rule can be restricted to host api.wordbee-translator.com

Firewall settings are not correct if you encounter these errors:

• Registration of Beebox software fails
• Connecting to a translation vendor (Wordbee Translator platform) fails

See an error in the Windows logs

With all connection problems, you find full details in the Windows event log. You will typically see a Beebox log entry explaining that access to api.wordbee-translator.com fails.

Test connection using a web browser

To verify connectivity yourself please ffollow these steps:

• Login as administrator to the server on which you installed the Beebox.
• Open a Google Chrome, Firefox or Opera browser (NOTE: Microsoft Explorer or Edge do not allow this test)
• Navigate to the URL below :

https://api.wordbee-translator.com:32572/hello

• If your firewall/network is properly configured, you will see this result (depends on content-type JSON or XML):

"Hello"

• If you get a browser error message 404 or something similar, then your firewall is NOT configured properly.